The unexpected support caller

Practise ending an unexpected technical-support call and checking concerns independently.

◷ 5 minutes
No time limit

Step 1 of 3

Narration is not available yet. All instructions are written below.

Practice only — nothing here changes your computer.Script preview · editorial review pending

FICTIONAL PHONE CALL PRACTICE EXAMPLE · PRACTICE ONLY

FICTIONAL INCOMING CALL · PRACTICE ONLY

An unexpected caller

The caller claims to be from computer support

They say they have detected a problem with your computer and want you to install a remote-help app and pay for a fix. You were not expecting this call.

No phone number is shown. This is not a real call.

SHOW MESee how to respond

An unexpected caller can sound convincing. See how to end the call and check separately.

Watch the example on screen. You can pause, replay, or skip it.

Read all written steps

Do not share details, install anything or pay during an unexpected call.
End the call and check separately through a trusted route if needed.

Practice only Nothing is sent or purchased